Frequently Asked Questions
Can I come and visit you?
Yes you can! We’re located at Arch 3.1 at Hackney Downs Studios. You can see our location here
If you’re coming to visit just give us a heads up
Closest Stations
Overground – Hackney Central, Hackney Downs, Rectory Road, Dalston Kingsland
How long does it take to frame my artwork?
We aim to have your artwork back with you within 2 weeks of receiving it.
For faster turnaround we offer an expedited service for a fee.
I want a certain sized border on my mount, is this possible?
Yes. We will suggest sizes if you’re not sure, but if you know what you want just add to the notes when filling out our form.
What materials do you use?
We use acid-free conservation backing and mount board throughout all our framing. We use acid- free tape for all hinging.
We use spacers / fillets on all artwork (except window mounted) in order to keep the artwork away from the glass, which any long term damage appearing due to condensation being trapped.
How do I order?
Fill out the form here and we’ll get back to you with any advice and a quote. If you know what you want just click the relevant boxes, if not just leave a comment with some info and upload a photo so we can suggest frame options.
If easier, you can just send us an email at [email protected]
Do you deliver to my area? How does it work?
You can see the areas we deliver to here.
If you’re not within our delivery area you’re welcome to come to our studio or we can arrange a special delivery at a small cost.
We also have a 24 hour staffed reception in Hackney where you can drop off our collect at a time that suits you.
One we have confirmed your order we will arrange a collection date on either Wednesday evening or Sunday morning. We will notify you of a specific time 24 hours before delivery.
Do you frame canvas or fabrics?
Yes we can frame these, just let us know in the comments section of the form and we’ll get back to you with some options.
Do you offer mount cutting services?
For small number we currently do not offer just mount cutting. If it’s part of a larger order then we can accommodate.
Do you offer any discounts for artists or galleries?
Yes, we offer discounts for artists, galleries and bulk orders. Please enquire for more details [email protected]
I want a certain coloured mount / style of frame that you don't offer. Can you get it for me?
We try and keep our options streamlined to keep our prices down and make your life easier. However, if there’s something specific you want, we will try and accommodate. Just enquire [email protected]
Any other issues?
Please contact us on [email protected]